Concord Lanes

Reviews about Concord Lanes

• 2 / 5

  By Mike Sprandel
  A weird series of events surrounding customer service
  
  Called up the Concord Lanes this afternoon to ask about open bowling on a Saturday afternoon. Open bowling was available until 7, we were told on the phone, and hourly rates were available. Showed up at the lanes and said we'd have 8 bowlers across two lanes, but one would be showing up a game late. Asked about getting the lanes hourly so we could easily slot in the bowler that wasn't here yet but we were told hourly was not available, despite being advertised on the electronic display board behind the cashier. Okay, that's fine, we'll pay per game and we asked if we could lay to add our 8th bowler later on, after we had begun. Said that we could either pre-pay now or add her in later. We started bowling, having a good time despite the lanes for some reason not carrying a size 14 bowling shoe and bowling balls being hard to come by and placed in an odd spot that made it feel like you were interfering with other customers when you went to look for a ball. Our 8th bowler showed up and we went to the counter and asked to add her into the game and they actually slotted her into our lane for free. The four of us on our lane were all bowling and with a total of 10 frames left to bowl between us our game was cut off. When this happened we went back up to the counter to ask why this happened. A different cashier was up there and we were told that it's not possible to add another bowler in after the initial purchase and that leagues were coming in 2 minutes later and we'd be cut off anyway. This was at 5:28 so apparently the lanes weren't open until 7 at all like we were told which is why we decided to arrive when we did. None of the four of us on our lane got to finish the second game we paid for and left bewildered and with a bad taste in our mouths.
  April 12, 2017
• 4 / 5

  By Shawn Bruber
  Decent atmosphere, gives off a high-end feel, but it isn't. Decent prices, good food.
  September 27, 2016
• 4 / 5

  By Sarah Akins
  Other than the rude people in the lane next to us and the allow ball return, the bowling was great. A lot of the games in the arcade were not working. ☹️
  July 26, 2016